Trung tâm Chăm sóc khách hàng Điện lực miền Bắc triển khai hệ thống tự động hóa tư vấn và hỗ trợ khách hàng

Nguyễn Lương 15:00 09/03/2022

(Baothanhhoa.vn) - Để đẩy mạnh quá trình chuyển đổi số, ứng dụng CNTT trong các hoạt động chăm sóc khách hàng, đồng thời tăng cường thêm kênh thông tin hỗ trợ khách hàng góp phần hiện thực hóa mục tiêu trở thành doanh nghiệp số của Tổng Công ty Điện lực miền Bắc (EVNNPC), Trung tâm Chăm sóc khách hàng Điện lực miền Bắc đã xây dựng, phát triển kênh tra cứu thông tin tự động cho khách hàng sử dụng điện trên hệ thống Chatbot - giải pháp tự động hóa tư vấn và hỗ trợ khách hàng.

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