Công tác xã hội trong bệnh viện - kết nối yêu thương

Bài và ảnh: Tô Hà 19:38 23/05/2018

(Baothanhhoa.vn) - Hiện nay, sự quá tải, áp lực công việc đối với cán bộ y tế đã làm ảnh hưởng không nhỏ tới quá trình khám, chữa bệnh (KCB) cho nhân dân. Bởi vậy, khi có sự tham gia của nhân viên công tác xã hội (CTXH) đã làm tăng sự hài lòng của người bệnh.

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