Chuyển đổi số trong quy trình chăm sóc và quản lý khách hàng
(Baothanhhoa.vn) - Cùng với việc áp dụng các hoạt động chuyển đổi số, doanh nghiệp đã đạt được nhiều lợi thế trong mọi hoạt động từ tiếp thị, tuyển dụng, tài chính, đến tối ưu trong cả quy trình chăm sóc và quản lý khách hàng. Vậy chuyển đổi số trong hoạt động chăm sóc và quản lý khách hàng mang tới hiệu quả gì cho doanh nghiệp?
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