Các ngân hàng phải tiếp nhận khiếu nại của khách liên quan đến thẻ
Ngân hàng Nhà nước vừa ban hành văn bản yêu cầu các tổ chức cung ứng dịch vụ thanh toán thẻ thực hiện việc tiếp nhận, xử lý tra soát, khiếu nại của khách hàng theo quy định.
b850x1187exba0dx121e0x14d49x1060fx15812x1497bx14741xX7x10830x15804x1679ax1719ax152a9x10134xX5x10a9cxXax11ea9x12b09x14e43xX4xX3xd1fdxceb5x16bf0xX17xX3xX1x17022xX17xX18xX3xXbxX1x1097fxXdxX3xXexXdxb995xXbxX3xX17xX1x156f7xX17xX3x14f0exX1xXdxX28xe8d0xX3xX17xf02axXdxX3xX4xe762xX6xX3xX30xX1xX14xX4xX1xX3xX5xXdx178e7xX17xX3x1781fxX34xX6xX17xX3xe351xX28xX17xX3xXexX1x12ebfxX0xeee9xX1xX2xX12xX0xXbxX3xX4xX5xX6xX7xX7xX9xXaxXbx16a07xX10xX6x16d9axXaxX12x169d9xX18xX19xX17xX3xX1xX1dxX17xX18xX3xX6bxX1xX1dxX3xX17x164ddxd53axX4xX3xfb1ax17691xX6xX3x11dedxX6xX17xX3xX1xX1dxX17xX1xX3xX7exc495xX17xX3xX82xX23xX17xX3x1250axX46xX34xX3xX4xeec2xX34xX3xX4xX14xX4xX3xXexdeadxX3xX4xX1x132e7xX4xX3xX4xX34xX17xX18xX3xXa4xX17xX18xX3xX68x12a06xX4xX1xX3xX7ex17ac7xX3xXexX1xX6xX17xX1xX3xXex11650xX14xX17xX3xXexX1xX54xX3xXexX1x11977xX4xX3xX1xXdxdebcxX17xX3xX7exXdxXcexX4xX3xXexXdxX28xXbxX3xX17xX1xX2dxX17x14642xX3x167f3x164b3xX3xX5x13a71xX3xXexfa25xX6xX3xX7xXbfxX14xXexXdfxX3xX30xX1xXdxX28xX34xX3xX17xX37xXdxX3xX4xX3bxX6xX3xX30xX1xX14xX4xX1xX3xX1xX1dxX17xX18xX3xXexX1xX10xXbfxX3xX49xX34xX93xX3xX4exXb1xX17xX1xf9d4xX0xX56xXbxX12xX0xXbxX3xX4xX5xX6xX7xX7xX9xXaxXbx147b7xXbfxX68xX93xXaxX12xX0xXdx134d2xX18xX3xX7xXe8xX4xX9xXaxX56xX56xXdxX117xX82xX6xXbfxXexX1xX6xX17xX1xX1xXbfxX6xX117xX7exX17xX56xX17xX10x11b27xX7xX56xX2x143ddx12f8axe8d4xX56x1696fxX150xX68xX151xX2x158abxX2xX159xX152xX2xXexX152x10028xX154xX154xX5xX150xX117x133baxXbxX18xXaxX3xX56xX12xX3xX0xXbxX3xX4xX5xX6xX7xX7xX9xXaxXbxX127xXbfxX68xX93xXaxX12xX3xXcxX1xX10xXbfxX3xX17x15ee0xXdxX3xX68xX34xX17xX18xX3xX7exX8cxX17xX3xX82xX23xX17xXdfxX3xXexX1x12e4exXdxX3xX18xXdxX6xX17xX3xX49xX34xX6xXdfxX3xX4xX14xX4xX3xXexXa0xX3xX4xX1xXa4xX4xX3xX4xX34xX17xX18xX3xXa4xX17xX18xX3xX68xXb1xX4xX1xX3xX7exXb6xX3xXexX1xX6xX17xX1xX3xXexXbfxX14xX17xX3xX4exebb0xX3xX30xX1xc6fbxX17xX18xX3xX17xX18xX7fxX17xX18xX3xXe1xX19xX93xX3xX68xXc9xX17xX18xX3xX1xX37xX3xXexX98xX17xX18xX3xX30x16763xX3xXexX1xX34xX2dxXexXdfxX3xX4exX98xX34xX3xXexX7axX3xX17xX1xX19xX17xX3xX5xXc9xX4xX3xX7exX1dxX3xXexX1dxXdxX3xX4xX1xf10dxX17xX1xX3xX4ex13b0bxX3xX17xX19xX17xX18xX3xX4xX6xXbfxX3xX4xX1x12d74xXexX3xX5xX7ax1278bxX17xX18xX3xX68xXb1xX4xX1xX3xX7exXb6xX3xXexX1xX6xX17xX1xX3xXexXbfxX14xX17xX3xXexX1xX54xXdfxX3xXbxX1xXb6xX4xX3xX7exXb6xX3xXex107e1xXexX3xX1x11527xX17xX3xX17xX1xX34xX3xX4xX98xX34xX3xX4xX3bxX6xX3xX30xX1xX14xX4xX1xX3xX1xX1dxX17xX18xX117xX3xXcxX34xX93xX3xX17xX1xXdxX46xX17xXdfxX3xX18xX98xX17xX3xX4exX19xX93xX3xX49xX34xX6xX3xXexX1xX10xXbfxX3xX68x12690xXdxXdfxX3xX18xXdxX14xX12fxX3xX7xX14xXexXdfxX3xX6bxX18xX19xX17xX3xX1xX1dxX17xX18xX3xX6bxX1xX1dxX3xX17xX7axX7bxX4xX3xX17xX1xX2dxX17xX3xXexX1xX223xX93xX3xXexXa0xX17xX18xX3xX4exX1dxXdxX3xX4exXdxXcexX17xX3xXexX1xXbfxX37xXdxX3x163ccxX4exX7axX199xX17xX18xX3xX68xX19xX93xX3xX17x133bcxX17xX18xdaf0xX3xX4xX3bxX6xX3xX12fxX186xXexX3xX7xX24dxX3xX17xX18xX19xX17xX3xX1xX1dxX17xX18xX3xX1xXbfxX37xXexX3xX4exX186xX17xX18xX3xX4xX1xX7axX6xX3xX1xXdxXcexX34xX3xX49xX34xX23xXdfxX3xX30xX1xX14xX4xX1xX3xX1xX1dxX17xX18xX3xX2c8xX4xX1xX3bxX3xXexX1xX54xX2d7xX3xXe8xX223xXexX3xX30xX1xX2d4xX3xX5xXdxX46xX17xX3xX1xXcexX3xX4exX216xX3xX4exfa3dxX3xX17xX18xX1xXb1xX3xX1xf3ebxX3xXexXe8xX228xX3xXexXe8xXbfxX17xX18xX3xXexXe8xX7axX199xX17xX18xX3xX1xX228xXbxX3xX30xX1xe805xX17xX3xX4xX223xXbxXdfxX3xX18xX19xX93xX3xX82xXa4xX4xX3xXe1x179c3xX4xX3xX4xX1xXbfxX3xX30xX1xX14xX4xX1xX3xX1xX1dxX17xX18xX3xX7exX1dxX3xX4exX1cfxX3xX4exX7axX228xX4xX3xXbxX1xX23xX17xX3xX14xX17xX1xX3xXexXe8xX46xX17xX3xX12fxX186xXexX3xX7xX24dxX3xXbxX1xX7axX251xX17xX18xX3xXexXdxXcexX17xX3xXexX1xX1d3xX17xX18xX3xXexXdxX17xX3xX4exX37xXdxX3xX4xX1xX362xX17xX18xX117xX3xX6bxX1xc883xX12fxX3xX4exX23xX12fxX3xX82xX23xXbfxX3xX4xX1xX223xXexX3xX5xX7axX228xX17xX18xX3xX68xXb1xX4xX1xX3xX7exXb6xXdfxX3xX30xXb1xXbxX3xXexX1xX199xXdxX3xXexXdxX28xXbxX3xX17xX1xX2dxX17xXdfxX3xXe1xXe2xX3xX5xXe5xX3xXexXe8xX6xX3xX7xXbfxX14xXexXdfxX3xX30xX1xXdxX28xX34xX3xX17xX37xXdxX3xX4xX3bxX6xX3xX30xX1xX14xX4xX1xX3xX1xX1dxX17xX18xXdfxX3xX6bxX18xX19xX17xX3xX1xX1dxX17xX18xX3xX6bxX1xX1dxX3xX17xX7axX7bxX4xX3xX93xX46xX34xX3xX4xX98xX34xX3xX4xX14xX4xX3xX4exX251xX17xX3xX7exXb1x17803xX3xX13xX1x13bddxX3xX4exX37xXbfxXdfxX3xX4xX1xX223xX17xX3xX4xX1xX43dxX17xX1xX3xX4xX1d3xX17xX18xX3xXexX14xX4xX3xXe1xXe2xX3xX5xXe5xX3xXexXe8xX6xX3xX7xXbfxX14xXexXdfxX3xX30xX1xXdxX28xX34xX3xX17xX37xXdxX3xX4xX3bxX6xX3xX30xX1xX14xX4xX1xX3xX1xX1dxX17xX18xX3xXexX37xXdxX3xXcxX1xX1d3xX17xX18xX3xXexX7axX3xX7xX24dxX3x156efx16a40xX56xX151xX492xX2xX159xX56xXcxXcxe1b5xX6bxX65xX6bxX6bxX3xX17xX18xX1dxX93xX3xX2xX154xX56xX2xX492xX56xX151xX492xX2xX159xX3xX7xXe2xX6xX3xX4exXa0xXdxXdfxX3xX82xXa0xX3xX7xX34xX17xX18xX3xX12fxX186xXexX3xX7xX24dxX3xXexX1xX1d3xX17xX18xX3xXexX7axX3xX49xX34xX93xX3xX4exXb1xX17xX1xX3xX7exX330xX3xX1xXbfxX37xXexX3xX4exX186xX17xX18xX3xX4xX34xX17xX18xX3xXa4xX17xX18xX3xX68xXb1xX4xX1xX3xX7exXb6xX3xXexX1xX6xX17xX1xX3xXexXbfxX14xX17xX3xX7exX1dxX3xX68xXb1xX4xX1xX3xX7exXb6xX3xXexXe8xX34xX17xX18xX3xX18xXdxX6xX17xX3xXexX1xX6xX17xX1xX3xXexXbfxX14xX17x139d5xX3xXe8xX1dxX3xX7xXbfxX14xXexXdfxX3xX82xX24dxX3xXexXe8xX211xX3xX7xX24dxX3xX5xX7axX228xX17xX18xX3xX17xX1xX19xX17xX3xX7exXdxX46xX17xX3xXexXe8xXc9xX4xX3xXexXa0xX17xX18xX3xX4exX1dxXdxX3xX4exXdxXcexX17xX3xXexX1xXbfxX37xXdxX3xX7exX1dxX3xX1xX37xX3xXexX98xX17xX18xX3xX30xX1efxX3xXexX1xX34xX2dxXexX3xX4exX23xX12fxX3xX82xX23xXbfxX3xX30xXb1xXbxX3xXexX1xX199xXdxX3xXexXdxX28xXbxX3xX17xX1xX2dxX17xX3xX4xX14xX4xX3xXexXe8xX6xX3xX7xXbfxX14xXexXdfxX3xX30xX1xXdxX28xX34xX3xX17xX37xXdxX3xX4exX216xX3xXbxX1xXb6xX4xX3xX7exXb6xX3xXexX24dxXexX3xX30xX1xX14xX4xX1xX3xX1xX1dxX17xX18xXdfxX3xX4xe9d7xX17xX18xX3xX17xX1xX7axX3xX1xX37xX17xX3xX4xX1xX28xX3xXexX1xX223xXbxX3xX17xX1xX223xXexX3xX4xX14xX4xX3xXexXa0xX17xX3xXexX1xX223xXexX3xXe1xX23xX93xX3xXe8xX6xX117xX3xX127xX46xX17xX3xX4xX37xX17xX1xX3xX4exX2d4xXdfxX3xX4xX14xX4xX3xX17xX18xX19xX17xX3xX1xX1dxX17xX18xX3xXbxX1xX23xXdxX3xX4xX1xX3bxX3xX4exX186xX17xX18xX3xX18xXdxX23xXdxX3xXexX1xX211xX4xX1xX3xX7exX1dxX3xXbxX1xX23xX17xX3xX1x13b34xXdxX3xX30xXb1xXbxX3xXexX1xX199xXdxX3xX4xX14xX4xX3xXe5xX3xX30xXdxX28xX17xX3xXbxX1xX23xX17xX3xX14xX17xX1xX3xXexXe8xX46xX17xX3xXbxX1xX7axX251xX17xX18xX3xXexXdxXcexX17xX3xXexX1xX1d3xX17xX18xX3xXexXdxX17xX3xX4exX37xXdxX3xX4xX1xX362xX17xX18xX3xX7exX330xX3xX4xX1xX223xXexX3xX5xX7axX228xX17xX18xX3xX68xXb1xX4xX1xX3xX7exXb6xX3xXexX1xX6xX17xX1xX3xXexXbfxX14xX17xX3xXexX1xX54xXdfxX3xXexXe8xX14xX17xX1xX3xX18xX19xX93xX3xXexX14xX4xX3xX4exX186xX17xX18xX3xXexXdxX46xX34xX3xX4xXc9xX4xX3xX4exX28xX17xX3xX5x16a7exX17xX18xX3xXexXdxX17xX3xX4xX3bxX6xX3xX30xX1xX14xX4xX1xX3xX1xX1dxX17xX18xX3xX4exX24dxXdxX3xX7exX7bxXdxX3xX4xX1xX223xXexX3xX5xX7axX228xX17xX18xX3xX68xXb1xX4xX1xX3xX7exXb6xX3xXexX1xX6xX17xX1xX3xXexXbfxX14xX17xX3xX4xX3bxX6xX3xX17xX18xX19xX17xX3xX1xX1dxX17xX18xX3xX7exX1dxX3xX4exXb1xX17xX1xX3xX1xX7axX7bxX17xX18xX3xXbxX1xX14xXexX3xXexXe8xXdxX216xX17xX3xXexX1xX6xX17xX1xX3xXexXbfxX14xX17xX3xX30xX1xX1d3xX17xX18xX3xX68x126dcxX17xX18xX3xXexXdxX330xX17xX3xX12fxcb87xXexX3xX4xX3bxX6xX3xX13xX1xX211xX17xX1xX3xXbxX1xX3bxX3xX7exX1dxX3xX6bxX18xX19xX17xX3xX1xX1dxX17xX18xX3xX6bxX1xX1dxX3xX17xX7axX7bxX4xX117xX56xX117xX0xX56xXbxX12xX0xXbxX3xX4xX5xX6xX7xX7xX9xXaxXbxX127xXbfxX68xX93xXaxX12xXcxX1xX10xXbfxX3xXcxXcxf80axeffcxX6bxX0xX56xXbxX12